Privacy Policy

1. About This Policy

ManFlu Hotline ("we," "us," or "our") operates at manfluhotline.com. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and your rights regarding your data. This policy is designed to align with Canadian privacy law principles, including concepts from PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation.

By creating an account and using our service, you consent to the collection and use of information as described in this policy. Have a lawyer review this policy before relying on it for legal compliance, as requirements vary by jurisdiction.

2. Information We Collect

2.1 Account & Identity Information

• Full legal name
• Date of birth
• Email address
• Phone number
• Country and province or state
• Government-issued photo identification (driver's licence, passport, or equivalent)
• Selfie photograph for identity matching

2.2 Support & Communication Data

• Secure messages you send through our portal
• WhatsApp communications routed through our platform
• Phone call request records
• AI chat conversation transcripts
• Human support session notes
• Mood check-in responses
• Support request history

2.3 Billing & Payment Information

Payments are processed by Stripe. We do not store your full credit card numbers. We may retain billing identifiers, subscription status, and transaction records.

2.4 Technical & Usage Data

• IP address
• Device type and browser information
• Usage activity, login times, and session data
• Risk flags and safety event records
• Consent logs with timestamps
• Audit trail data

3. Why We Collect This Information

• To provide the service: Account management, support delivery, and communication.
• Identity verification: To ensure members are who they say they are, maintain safety, and meet legal obligations.
• Payment processing: To manage subscriptions and billing through Stripe.
• Safety and crisis management: To detect risk situations and respond appropriately.
• Service improvement: To improve AI performance, response quality, and user experience.
• Legal compliance: To meet our obligations under applicable law.
• Internal administration: Audit logs, compliance records, and operational oversight.

4. Identity Verification

All members are required to verify their identity before accessing the service. This involves uploading a government-issued photo ID and a selfie. Identity documents are stored in a secure, access-controlled storage environment. They are not publicly accessible. Identity verification data is used solely to verify your identity and for regulatory compliance. It is not used for advertising.

5. Payment Processing

We use Stripe as our payment processor. When you subscribe, your payment information is submitted directly to Stripe through their secure interface. We do not receive or store full credit card numbers. Stripe's privacy practices are governed by their own privacy policy.

6. AI Systems

Our service uses AI language models to generate support responses. Conversation data may be processed by AI systems. AI interactions are stored in our secure database. Transcripts may be reviewed by human staff for safety, quality, and compliance purposes.

7. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, identity verification vendors, AI providers, payment processors, communication platforms. These providers are bound by data processing agreements.
• Emergency and safety escalation: Emergency services, medical professionals, crisis responders, or law enforcement where we believe there is a risk to life or safety, or where required by law.
• Legal requirements: Where required by law, court order, or regulatory authority.
• Company protection: To enforce our Terms, investigate fraud or abuse, or protect the rights of ManFlu Hotline.

8. Emergency Disclosure

Confidentiality is important to us, but it is not absolute. If we have reason to believe that you are in immediate danger, at risk of serious harm, or may harm others, we may disclose information to emergency services or appropriate authorities. This is not a decision made lightly. See our Safety & Crisis Policy for details.

9. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter to meet legal and compliance obligations. Identity verification documents are retained for the period required by applicable law. If you request account deletion, we will process that request subject to our legal retention obligations.

10. Account Deletion Requests

You may request account deletion from your dashboard. Data deletion is subject to our legal retention obligations. Some data (such as consent logs, audit trails, and billing records) may be retained beyond account closure as required by law.

11. Security

We implement reasonable technical and organizational security measures including encryption in transit and at rest, access controls, and audit logging. No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to handling your data responsibly.

12. Your Rights

Subject to applicable law, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to retention obligations)
• Withdraw consent where consent is the legal basis
• Lodge a complaint with a relevant privacy authority

To exercise your rights, contact us at: privacy@manfluhotline.com

13. Minors

This service is intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you believe a minor has created an account, contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active members of material changes. Continued use of the service after changes constitutes acceptance.

15. Contact

For privacy inquiries: privacy@manfluhotline.com
manfluhotline.com